FAQ's

Welcome to the Goldhandmade Help Center. Below you will find answers to the most common questions regarding our handcrafted gold jewelry, ordering process, shipping, and return policies.

1. General & Brand Information

Are your jewelry pieces really handmade?

Yes! Every piece of jewelry in our collection—including our signature double-layer beaded link chain necklaces—is crafted by hand with careful attention to detail, design, and durability.
What materials do you use in your jewelry?

We use high-quality gold finishes and premium metals engineered to maintain their radiance, texture, and luster without causing skin irritation or tarnishing prematurely under normal wear.
How should I care for my handcrafted gold jewelry?

To preserve the luster of your pieces, store them in a cool, dry place when not in use. Avoid direct contact with harsh chemicals, perfume, lotions, and excessive moisture or water. Clean gently with a soft microfiber cloth.

2. Shipping & Delivery

Where do you ship to?

We currently ship to all addresses within the United States (including all 50 states).
How much does shipping cost?

We offer Free Standard Shipping ($0.00 USD) on all orders across the United States with no minimum order threshold required.
How long does shipping take?
- Order Processing / Handling: 1 – 2 Business Days (Monday – Friday)
- Carrier Transit Time: 3 – 6 Business Days
- Total Estimated Delivery Time: 4 – 8 Business Days
How do I track my order?

Once your order is processed and dispatched, you will automatically receive a shipping confirmation email containing your tracking number and carrier details (USPS, FedEx, or UPS).

3. Returns, Exchanges & Refunds

What is your return policy?

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return for a full refund.
Is return shipping free?

Yes, return shipping is completely free for customers within the United States. We will provide a prepaid return shipping label upon approval of your return request.
What condition must items be in for a return?

Items must be unused, unworn, and in the same condition as received, packaged in their original box or pouch.
How long do refunds take to process?

Once we receive and inspect your returned item, your refund will be processed back to your original payment method within 3 – 5 business days.

4. Orders & Payment

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as secure checkout options like Apple Pay and Google Pay.
Can I modify or cancel my order after it has been placed?

If you need to update your shipping address or cancel an order, please email us at support@goldhandmade.us within 12 hours of placing your order. Once an order enters processing or transit, changes can no longer be guaranteed.