Refund policy

Thank you for shopping at Goldhandmade. We take great pride in crafting high-quality, artisanal gold jewelry. If you are not completely satisfied with your purchase, we are here to help.

1. 30-Day Return Window

We offer a 30-day return policy. You have 30 calendar days from the date you receive your item to request a return for a full refund or exchange.

To be eligible for a return:

The item must be unused, unworn, and in the same condition that you received it.
The item must be in its original packaging (box, pouch, and protective materials).
Proof of purchase or your original order number is required.

2. Free Returns within the United States

Return Shipping Fee: Free ($0.00 USD). We cover return shipping costs for all orders within the United States.
Return Labels: Once your return request is approved, we will send you a prepaid return shipping label via email along with instructions on where to send your package.

Note: Packages sent back to us without first requesting a return will not be accepted.

3. How to Initiate a Return

Contact our support team at support@goldhandmade.us with your Order Number (e.g., #GH1001) and the reason for your return.
Once approved, you will receive a prepaid return label and instructions via email.
Securely pack your item in its original packaging and affix the return label.
Drop off the package at the designated carrier location (USPS, FedEx, or UPS).

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged in transit, or if you received the wrong item, please contact us within 48 hours of receiving your package at support@goldhandmade.us.

Include your order number and photo/video evidence of the issue. We will immediately arrange a free replacement or a full refund.

5. Refunds & Processing Time

Inspection: Once we receive and inspect your returned item, we will send you an email notification confirming receipt and approval status.
Refund Method: Upon approval, your refund will be processed automatically back to your original payment method.
Processing Time: Refunds typically take 3 – 5 business days to post to your bank or credit card statement, depending on your financial institution.

6. Exchanges & Cancellations

Exchanges: The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Order Cancellations: If you wish to cancel an order, please email us immediately within 12 hours of placing your order. Once an order enters processing or transit, it cannot be canceled and must be returned through our standard return process.